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Specialist quality products for professional and amateur applications About Us DRAWING OFFICE FURNITURE LTD are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Art-Drawing Office are a wholly owned subsidary of Drawing Office Furniture Limited. The company was incorporated in May 2000. We supply trade dealers and also make our ranges available to end-users through our web-site.
Our Contact details:
DRAWING OFFICE FURNITURE LTD
1 Kinkell St Johns Road New Milton Hampshire BH25 5SD United Kingdom
Phone: 01425 625166
Fax: 01425 625161
Email: sales [at] art-drawingoffice [dot] co [dot] uk
VAT GB 755 0318 42
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Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept credit card payment.
We accept Visa and Mastercard and Debit Cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling We keep our shipping and handling costs as low as possible.
Royal Mail
Small items are sent out by Royal Mail, usually 1st class delivery.
Parcelforce United Kingdom
Parcelforce carry most of our products on their 48 hour service in the UK and Europe. You may choose a 24 hour service at extra cost. Parcelforce delivery times are business days only with Saturdays available at extra cost.
Our standard delivery charge covers delivery to Parcelforce Zone 1. If you live in the Highlands, Channel Islands or Northern Ireland the postal charge is £15. This applies to post codes starting BT, PA, PH, IV, KA, HS, KW. Please call for deliveries to offshore islands (Scillies, Isle of Man, Orkneys and Shetlands). Products longer than 1500mm packed length are subject to a surcharge by Parcelforce as they are shipped as a LARGE parcel.
Parcelforce International
We ship to certain European countries providing the shipment is under 30Kg and less than 3 metres girth. We have listed France Germany and Ireland but unfortunately Ebay does not allow us to break the rates down any further. Our rates are:
Ireland, France, Denmark, Germany, Belgium, Holland and Luxembourg - £17.00
Italy Spain Portugal - £26.00
Greece - £46.00
Andorra, Slovakia, Turkey - £95.00
Rest of Europe not mentioned above but please double check with us for a quote - £35.00
CUSTOMS CHARGES & LOCAL TAXES
We are not responsible for any local taxes or customs charges which should be paid by the recipient.
Palletline
Because of the dimensions and or weight sometimes we have to ship on a pallet via Palletline. The lorry will have a tail lift and a pump truck. The driver will move your pallet as near as he can safely but a pump truck cannot climb kerbs, steps or traverse gravel or uneven ground. At this point you have to accept delivery and move or unpack the pallet. Our basic charge to most areas of England and South Wales is £47.50. Add £5.00 for a morning delivery or £10 for a timed delivery. The following areas have a fuel/time surcharge
London within M25 + £6.00
South West, postcodes TR, PL, TQ + £8.00 per pallet
West Wales, postcodes SA, LD, LL, SY + £8.00 per pallet
North, postcodes CA, NE, DL, DH, SR, TS + £8.00 per pallet
Scotland , postcodes TG, TD, KA, ML, EH, G, FK, KY + £30.00 per pallet
Scotland Highlands postcodes, AB, PA, PH, DD + £60 per pallet
All other areas including Offshore Islands, BT, IV by quotation only
Postcodes PO, BH, SP, SO have a local REDUCTION of £15
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Delivery Schedule Orders placed with us by 12.00 noon on a working day will normally be shipped the same day, however we may take up to 2 business days before shipping. Use the 24 hour service for a next day delivery (order must be placed by noon).
Orders on 24 hour delivery placed by 12.00 noon will be shipped the same day.
If you need a guaranteed delivery time please call us as Parcelforce offer a variety of guaranteed deliveries.
International orders are generally delivered in under 3 days.
Deliveries around Public Holidays may be delayed due to heavy demands placed on our couriers. This is particularly the case in the leadup to Christmas and Easter. We also experience availability problems duiring the August factory holidays. Check with us for accurate delivery predictions.
Pallet orders may take several days to prepare. We will generally call you to arrange a convenient delivery time. |
| Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait. |
| Tax Charges All products include 15% VAT. |
| Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee Terms & Conditions
Your use of this Web site is subject to the following terms and conditions, which by using the Web site you are deemed to accept:
The copyright and all other rights in all of the material on this site are owned by Art-DrawingOffice a wholly owned subsidary of Drawing Office Furniture Limited or the material is included with the permission of the rights owner. As a visitor to this site, you may copy material on this site for your own private or domestic purposes, but no copying, adapting or transmitting for any purpose other than your own private or domestic purposes is permitted. Drawing Office Furniture Limited does not accept any responsibility for the content of externally linked sites.
Whilst we try to ensure that the information on this site is accurate and complete, we do not accept any liability arising from any inaccuracy or omission in the information on this site. We advise you to verify the accuracy of any information before relying on it.
Copyright 2007 Drawing Office Furniture Limited - all rights reserved. Reproduction of this website, in whole or in part, in any form or medium without express written permission from Drawing Office Furniture Limited is prohibited. Your use of this Web site is subject to our legal terms. Your privacy is protected in accordance with our privacy statement.
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| Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01425 625166 (International +44 01425 625166) or fax us on 01425 625161 or write to us at 1 Kinkell St Johns Road New Milton Hampshire BH25 5SD United Kingdom |
Privacy Policy DRAWING OFFICE FURNITURE LTD do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes |
Returns Policy Returns
Cancellation
If you change your mind or if any of our products fall below the high standards you expect, please let us know within 7 days and we will happily refund or exchange the item, provided it is returned, as sold, with all the original packaging, tags, labels and accessories. Please use the returns procedure detailed below. Please note that we are not able to credit the shipping or collection charges. We are not able to collect product delivered outside the UK.
Damage
If your goods were damaged in transit, we request that you report it to us within 7 days. If goods are visibly damaged on receipt, it's best to sign the delivery note accordingly. Please use the returns procedure below. Once the damaged goods have been collected and received back into our warehouse, we will either replace them or issue a refund for the goods via your original payment method.
Returns procedure (United Kingdom Only)
1. You will need your order reference number and the details of the item to be returned.
2. Email: returns@art-drawingoffice.co.uk or phone Customer Services on: 0800 085 1454.
3. You must obtain a Returns Number (RET) from us so that we can both track the progress of your return. If you send something back without an RET number, we will not be able to identify it as yours when it comes back to our warehouse and the product will probably get lost. All returns MUST have a valid RET number.
4. We will arrange for collection of the item by one of our carriers unless it was sent by Royal Mail in which case we ask you to return it to us. You must return the item in its original condition, including packaging and obtain proof of return from the carrier. We will then despatch a replacement from our Distribution Centre or process a refund once your return is received.
Returns procedure (Europe Community and International)
We do NOT have collection facilities for deliveries outside the UK. If you wish to return an item you must arrange and pay for the return having first obtained a RET number from us. |
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